Charles Duhigg argues there is a science to how human beings connect through words. They understand that whenever we speak, we're actually participating in three distinct conversations: What is this really about? How do we feel? And who are we? Duhigg shows readers how to recognize these three conversations--and teaches us the skills we need to navigate them more successfully. We learn how to recognize and leverage the hidden layers that lurk beneath every conversation. In the end, we learn a simple but powerful lesson: we can connect with anyone, as long as we understand how conversations work.
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